Monthly Archives: October 2012

Building the Service Catalog

Link: Service Requests Build Status The building of Request Offerings in Service Manager is relatively straightforward, given the wizards provided. But you still need to prepare the Service Requests you want to model. I created this input document to assist … Continue reading

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Building Notifications

Link: Notifications Input Service Manager doesn’t come with any notifications configured, so you have to do it all yourself. I chose to use the Notifications module (as opposed to Workflow) for the configuration of all our notifications.  It can quickly … Continue reading

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Service Manager Build Document

Link: Service Manager Build Document Even though we had an “expedited” implementation, I wanted to make sure that every configuration we made was captured, so I created a Build Document which also served as guidance for other interested parties as … Continue reading

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Error – Template with Sequential or Parallel Activities

An annoying quirk when adding Sequential or Parallel Activities to a Service Request of Change…the following errors were received. On the Self-Service Portal: In the Service Manager Console: The resolution details can be found here: http://social.technet.microsoft.com/Forums/en-US/systemcenterservicemanager/thread/252dbfc4-50d9-465c-9ed0-43324da1b109/ Basically, you can’t use … Continue reading

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Self Service Portal Design

Our approach from the very beginning has been to rely on the out-of-the-box functionality as far as practical, and only customise to meet a Must Have business requirement. This approach extends to our design of the Self-Service Portal – there … Continue reading

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Error – Creating tickets on the SSP and Mandatory Fields

When trying to create a Generic Incident on the SSP the following error appears: A mandatory field on the Incident form was not populated in the template attached to the corresponding generic request offering. Annoying thing is that it lets … Continue reading

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