Even though we had an “expedited” implementation, I wanted to make sure that every configuration we made was captured, so I created a Build Document which also served as guidance for other interested parties as to how the tool has been configured.
I couldn’t find a similar document although there are some useful blogs available, but for our implementation we didn’t set out to customise, only to configure, and most of the blogs talk about use of the Authoring Tool or PowerShell scripts which is something we wanted to avoid.
Requirements were captured as part of the tool selection process, and this document doesn’t replace the need for formal requirement elicitation. The Build Document can be used at the start of implementation to guide the modification of various Service Manager elements.
It is provided as is with no warranties attached. I hope you find it useful.