Author Archives: warrenspier001

Automated Reporting using SSRS

The SCSM reporting out-of-the-box is a underwhelming, so we augmented them with a series of manual reports, to both manage workload and also report progress to our stakeholders. A couple of months ago we undertook an exercise to automate these … Continue reading

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Solution! Sending logical notifications for Review Activities

One of the most frustrating elements of SCSM is the limited ability to include items from a parent Service Request in Review Activity notifications, and the bug with selecting the incorrect manager as a Reviewer: The name of the Affected … Continue reading

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View All Activities in a Service Request

Following on from the great code found here to create a view that lists all Activities for a Change Request: I created a similar View, but for Service Requests. Here is the code: ActivityManagement.Views.Requests

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Service Manager QuickGuides

Hi Everyone, To assist with training and awareness of the Service Manager tool, we developed a series of one page QuickGuides, aligned to processes, that enable users to quickly get up-to-speed with the basic operations of Service Manager. Incident Management … Continue reading

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Building the Service Catalog

Link: Service Requests Build Status The building of Request Offerings in Service Manager is relatively straightforward, given the wizards provided. But you still need to prepare the Service Requests you want to model. I created this input document to assist … Continue reading

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Building Notifications

Link: Notifications Input Service Manager doesn’t come with any notifications configured, so you have to do it all yourself. I chose to use the Notifications module (as opposed to Workflow) for the configuration of all our notifications.  It can quickly … Continue reading

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Service Manager Build Document

Link: Service Manager Build Document Even though we had an “expedited” implementation, I wanted to make sure that every configuration we made was captured, so I created a Build Document which also served as guidance for other interested parties as … Continue reading

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