Category Archives: Automation

Automated Reporting using SSRS

The SCSM reporting out-of-the-box is a underwhelming, so we augmented them with a series of manual reports, to both manage workload and also report progress to our stakeholders. A couple of months ago we undertook an exercise to automate these … Continue reading

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Solution! Sending logical notifications for Review Activities

One of the most frustrating elements of SCSM is the limited ability to include items from a parent Service Request in Review Activity notifications, and the bug with selecting the incorrect manager as a Reviewer: The name of the Affected … Continue reading

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