Category Archives: Build

View All Activities in a Service Request

Following on from the great code found here to create a view that lists all Activities for a Change Request: http://blogs.technet.com/b/servicemanager/archive/2010/03/04/create-a-view-of-all-activities-that-are-a-part-of-a-change-request-and-see-the-change-request-information-in-the-view-columns.aspx I created a similar View, but for Service Requests. Here is the code: ActivityManagement.Views.Requests Advertisements

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Building the Service Catalog

Link: Service Requests Build Status The building of Request Offerings in Service Manager is relatively straightforward, given the wizards provided. But you still need to prepare the Service Requests you want to model. I created this input document to assist … Continue reading

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Building Notifications

Link: Notifications Input Service Manager doesn’t come with any notifications configured, so you have to do it all yourself. I chose to use the Notifications module (as opposed to Workflow) for the configuration of all our notifications.  It can quickly … Continue reading

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Service Manager Build Document

Link: Service Manager Build Document Even though we had an “expedited” implementation, I wanted to make sure that every configuration we made was captured, so I created a Build Document which also served as guidance for other interested parties as … Continue reading

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