Tag Archives: Design

Service Manager Build Document

Link: Service Manager Build Document Even though we had an “expedited” implementation, I wanted to make sure that every configuration we made was captured, so I created a Build Document which also served as guidance for other interested parties as … Continue reading

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Self Service Portal Design

Our approach from the very beginning has been to rely on the out-of-the-box functionality as far as practical, and only customise to meet a Must Have business requirement. This approach extends to our design of the Self-Service Portal – there … Continue reading

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