Tag Archives: Notifications

Solution! Sending logical notifications for Review Activities

One of the most frustrating elements of SCSM is the limited ability to include items from a parent Service Request in Review Activity notifications, and the bug with selecting the incorrect manager as a Reviewer: The name of the Affected … Continue reading

Posted in Automation, Notifications | Tagged , , | 4 Comments

Building Notifications

Link: Notifications Input Service Manager doesn’t come with any notifications configured, so you have to do it all yourself. I chose to use the Notifications module (as opposed to Workflow) for the configuration of all our notifications.  It can quickly … Continue reading

Posted in Build | Tagged , | Leave a comment