Tag Archives: Service Requests

Solution! Sending logical notifications for Review Activities

One of the most frustrating elements of SCSM is the limited ability to include items from a parent Service Request in Review Activity notifications, and the bug with selecting the incorrect manager as a Reviewer: The name of the Affected … Continue reading

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Building the Service Catalog

Link: Service Requests Build Status The building of Request Offerings in Service Manager is relatively straightforward, given the wizards provided. But you still need to prepare the Service Requests you want to model. I created this input document to assist … Continue reading

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